Services Terms and Conditions

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1.Waiver Form
By signing up or purchasing our services, you agree to sign a waiver form with The Wellness Designer (TWD) releasing the organisation and its parties of all liability associated with providing those services. It is your responsibility to ensure you have checked with medical professionals that it is safe for you to use our services and you are fit well and capable of partaking in our activities. If you are in any doubt please write to us formally in writing at least one week in advance of using our services.

Please complete a PAR-Q (PHYSICAL ACTIVITY READINESS QUESTIONNAIRE (PAR-Q))

If you tick yes on any of the questions please ensure you get doctors approval before using our services.

2. Cooling off Period
You can cancel your purchase with us up to 3 days (72 hours) from the date of your purchase. If you cancel within the 3 day cooling off period, we will refund your money less any administration costs.

3. Minimum age
The minimum age for training with us is 16. People under the age of 18 are required to provide a certificate from a parent or legal guardian confirming approval to participate in our programs, workshops and events.

4. Your Health
You warrant that you are in good physical condition and you know of no medical or other reason why you cannot or should not do active or passive exercise.
You recognise that the staff are not able to provide you with medical advice with regard to your fitness, and that this information is used as a guideline to the limitations of your ability to exercise.

You agree to not hold any certified trainer or directors/owners  liable for any injury that may occur during your session.

5. Paying for Events and Programs
Event and program fees are paid in advance, as per instructions or installments ticket options offered. All fees are non refundable.

6. Meeting Your Responsibilities
You must make sure:

  • your account can accept direct debits
  • there is enough money in your account on the payment day
  • you tell us if you are transferring or closing your account at least 72 hours before the next direct debit
  • you tell us about any changes to your credit card, such as its expiry date or number, at least 72 hours before your next debit
  • you must issue the installments payment as per instruction

NB Failure to do say may result in transferring your spot to somebody else with the non refundable deposit being lost.

7. Failed Payments

What happens if your payment is declined or fails for any reason?
If you do not fully pay your fees on the due date, TWD will suspend access to the event/program until any outstanding balance has been paid and you have given us your updated account details if they are required. TWD will continue to debit your nominated account without notice, until TWD have received the total amount you owe TWD.
TWD will make a reasonable effort to advise you on the status of the failed payments by letting you know beforehand by:
• phoning you
• writing to the email address you provided

For membership/s in your name, you must make sure that the payment method you choose remain valid for the length of your agreement. This includes third-party accounts. If the details you give us fail, you are liable for all resulting fees. You should update your details and are obligated to complete your minimum term of payments.

8. Agreement Changes

Can TWD change your agreement?
TWD may sometimes add to, change or remove our terms and conditions. This includes changing the opening and closing hours, the TWD services and facilities and membership fees. Sometimes, TWD may also close for refurbishment to improve the facilities. If this substantially reduces our ability to provide our service to you, TWD may suggest another venue or date or reduce your membership fees accordingly on a pro-rata basis. The most up-to-date terms and conditions always apply. TWD will give you as much  notice as possible.

9. Fee Changes

Can TWD increase your fees?
TWD reserve the right to increase your fees only after informing you with the reasons and timings. TWD will make a reasonable effort to inform you about this in advance. TWD will consider that you have been informed and understood the increase.
Where TWD have made a reasonable effort to let you know about a fee increase, you authorise us to increase any debits from your nominated account.

10. Suspensions and Cancellations
TWD understand that from time to time you may not be able to practice due to becoming sick or injured, or wish to cancel the practice or event. The following rules apply to suspensions and cancellations:

Suspensions

  • The prepaid package can be suspended at any time.
  • You must provide 14 days notice. 
    To suspend your prepaid package  because you cannot train due to sickness or injury, you must provide a valid Doctors Certificate explaining why you’re unable to practice
  • Memberships cannot be suspended for more than two months per year
  • A one-off admin fee of £20 applies for processing of each suspension
  • Suspensions cannot be backdated
  • Pro-rata suspensions are not allowed (i.e. outside of the normal  billing cycle)
  • Can only be processed on the same schedule as your regular billing schedule

Cancellations

Events

No refunds offered for the  cancellation for the events, but the spot may be taken over by somebody else of the same gender. A £25 admin fee will be charged for holidays and £5 for workshops.

No refunds offered for the delayed or canceled flight/train. It is the participants responsibility to arrange and cover the alternative route to the event’s venue.

By participation in TWD events you agree that photos taken with you at our events can be used for marketing purpose. 

 

Packages/Programs

  • Sessions can be transferred to another date given 48 hours notice. (Free of Change) If less than 48 hours notice is given the session will still be considered used.
  • A minimum notice period applies of One Month when cancelling your package , 50% cancellation fee.
  • Sessions are valid for 3 months. If they are not used within 3 months they will become invalid.

 

Class Booking Cancellations

If you have booked into a class and need to cancel, you must do so a minimum of 48 hrs before the scheduled start time of your class. Anything within these 48 hrs time frame before your class will be considered a late cancellation/no-show and will incur a late cancellation full fee.

11. Use of your Image
You agree to allow TWD  to take a video or photo to use for promotion purposes.

If you do not wish for your image to be used in promotional material or online, please inform us in writing 48 hours ahead of your session or event.

 

12. Invoices / Corporate Payments

All invoices are strictly 14 days payment due. Any over due payments will incur an administrative fee to chase payment of £25 / month.

Refunds available only in case the event is canceled or postponed. Participating in The Wellness Designer events, you acknowledge and take full responsibility for your health, wellbeing and personal property.

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